Hotel Policies & Reservation Information
Our Commitment to You
Learn about the measures and protocols that have been put into place at our hotel. Read More
To guarantee a reservation at the Skyline Hotel & Waterpark, a valid credit card is required at the time of booking. If a credit card is not available, your reservation will only be held for a minimal period of time.
Guaranteed reservations at the Skyline Hotel & Waterpark must be cancelled by 4:00 pm, 24 hours prior to arrival date to avoid cancellation penalties. If you wish to cancel your reservation within the cancel policy, a 1-night penalty including taxes/fees will be applied.
Group and Conference reservations are subject to the cancellation and deposit policies outlined at time of booking and may vary from standard hotel policies.
New Year’s Eve Deposit Policy
Full deposit due 3 days prior to arrival
The Skyline Hotel & Waterpark unfortunately does not accept pets within the hotel.
Check in / Check out
Check in time at the Skyline Hotel & Waterpark starts at 4:00pm. If your party happens to arrive earlier, and the room is not available at the time of arrival, our Front desk will be happy to store your bags so you can enjoy your day. Check out time is for 12:00pm the day of departure.
To reserve a room at the Skyline Hotel & Waterpark, there must be at least 1 adult present in the room (21 years of age or older).
The Skyline Hotel & Waterpark accepts all major credit cards, Niagara Falls Dollars or Interac payments. All debit payments require room, tax, parking and fees as well as a $200 deposit at time of check in. The hotel does not accept cash as payment.
Taxes & Fees
Hotel stays in Niagara Falls on Falls Avenue Resort are subject to 7.9% Local Fees & Taxes per night plus HST – Includes $2 Municipal Accommodation Tax
Implemented by hotels in the city to help us market Niagara Falls to travelers the PF may also be used to generate better services for visitors while in the city.
$12.95 CAD daily plus tax Resort Fee includes:
- WiFi access with endless devices
- Unlimited long distance calls from your room to anywhere in USA or Canada
- Unlimited local calls
- 4 bottles of complimentary water per day
- 2 WEGO tickets (this state of the art bus system connects accommodations and tourism attractions throughout the City of Niagara Falls and Niagara Parks – 24 hour retail value US 14)
- E-Family portrait at Hershey Chocolate World
- A sampling for 2 at Niagara Brewing Company
Dining establishments, attractions and retail outlets will also be subject to the Local Fee.